Neck Heat Pad | Water-Filled U-Shaped | Long Heat Retention

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Your card is charged only when your order is placed.

Yes. Checkout runs on Shopify’s secure, PCI-DSS compliant payment platform with SSL encryption. We never see or store your full card details, and your card issuer’s fraud protection applies to every purchase.

Email us at contact@bardwellrye.com as soon as possible with your order number. If your order hasn’t been prepared for shipping yet, we’ll gladly update or cancel it. Once it has shipped, you can use our 90-day return policy.

Mix and match any styles: 10% off when you buy 2 items, 15% off 3 items and 20% off 4 or more. The saving is applied automatically in your bag and at checkout — no code needed.

Yes. Standard shipping is free on every order to addresses in the United States, with no minimum spend.

Orders are prepared within 1–3 business days and then take 3–5 business days in transit. Most orders arrive within 4–8 business days of purchase.

Our pieces are designed in Louisville, Kentucky and ship from our North American warehouse, so there are no import fees or customs charges for U.S. orders.

As soon as your order ships, we’ll email you a tracking link. Please allow 24–48 hours for tracking information to appear.

At the moment we ship to addresses within the United States only. We hope to welcome customers in more countries soon.

You can return unworn, unwashed items with their original tags within 90 days of delivery for a refund or exchange.

Email contact@bardwellrye.com with your order number and the item(s) you’d like to return. We’ll reply with your return authorization and a printable return label with simple instructions.

Return shipping is paid by the customer — the cost of the prepaid label we email you is deducted from your refund. If your item arrived damaged, defective or isn’t what you ordered, the return is on us.

We process refunds within 5 business days of receiving your return. The refund goes back to your original payment method; depending on your bank it can take a few additional days to appear.

Of course. Email us with your order number and the size or color you’d like, and we’ll help you arrange the exchange, subject to availability.

Tap Find my size next to the size options on any product page. Enter your height, weight and a few fit preferences and you’ll get a personal size recommendation in seconds — you can even add it straight to your bag.

Most styles follow standard U.S. sizing (S–3XL for clothing, U.S. sizes for shoes). Relaxed or oversized fits are noted in the product description. If you’re between sizes, we recommend sizing up for coats and knitwear you’ll layer.

Yes — email contact@bardwellrye.com with your height, weight and usual size, plus the item you’re looking at. Our team replies within a few hours, Monday to Saturday.

Always follow the care label first. As a rule, hand wash knits in cold water and dry them flat; brush wool coats after wear and spot clean or dry clean as needed. Store knits folded and coats on a wide hanger to keep their shape.

We work hard to show every color accurately, including product photos for each color option. Small variations can occur depending on your screen settings.

Many of our pieces are produced in limited seasonal runs. Sign up for The Bardwell Letter in the footer to hear first when popular styles are restocked.