Real customers, real photos
The camel coat is beautifully cut and warm enough for our mornings without feeling bulky. I sized up one using the Size Finder so I could wear a sweater underneath — perfect call.
Purchased: Wool Blend Long Coat · Size M
Soft, substantial knit in the most gorgeous burgundy. It hasn’t pilled after several wears. Shipping took six business days, exactly as promised.
Purchased: Cable Knit Crew Sweater · Size L
Took a quick video because the photos don’t show how nicely it moves. Long enough to cover a blazer and the lapels sit flat.
Purchased: Double Breasted Wool Coat · Size S
You can feel the weight of the knit as soon as you open the package. The cuffs keep their shape after washing — I followed the care label and dried it flat.
Purchased: Cable Knit Sweater · Size M
I usually need to break in tall boots, but these were comfortable on the first walk. The zipper is smooth and the shaft fits over my calves.
Purchased: Knee-High Leather-Look Boots · Size 8
Elegant and so easy to wear. I got compliments all evening. The length was right for me at 5'7" with low heels.
Purchased: Long Sleeve Maxi Dress · Size S
Recorded this for my sister because she wanted to see the texture. Cozy, not itchy, and the color is a deep wine — even nicer in person.
Purchased: Chunky Knit Sweater · Size XL
Arrived neatly folded in tissue with a tracking update every step of the way. A small thing, but it made it feel like a gift to myself.
Purchased: Ribbed Knit Sweater · Size M
Lightweight but genuinely warm on cold walks with the dog. The hood is a good size and the zip pockets are a nice touch.
Purchased: Quilted Puffer Jacket · Size L
My first pair of trousers were a little long, so I emailed customer care. They replied within a couple of hours and sorted the exchange. The new size fits perfectly.
Purchased: Wide-Leg Pleated Trousers · Size M
I used the Size Finder for the first time and it recommended a size up from what I'd normally choose. It was right — room for a sweater and the sleeves are long enough.
Purchased: Wool Blend Pea Coat · Size L
I had a question about fabric content before ordering and got a detailed answer the same afternoon. The sweater is exactly as described.
Purchased: Mock Neck Sweater · Size S
Styled in Kentucky
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The Bardwell & Rye promise
On every order. Prepared in 1–3 business days, delivered in 3–5 from our North American warehouse.
Return or exchange unworn pieces within 90 days. We email you a printable return label.
Your recommended size in seconds — or personal fit advice from our team by email.
Encrypted payments with Visa, Mastercard, American Express, Apple Pay and Google Pay.
Questions answered by our team within a few hours, Monday to Saturday.
Help & FAQ
Everything about orders, delivery, returns, sizing and care — in one place.
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Your card is charged only when your order is placed.
Yes. Checkout runs on Shopify’s secure, PCI-DSS compliant payment platform with SSL encryption. We never see or store your full card details, and your card issuer’s fraud protection applies to every purchase.
Email us at contact@bardwellrye.com as soon as possible with your order number. If your order hasn’t been prepared for shipping yet, we’ll gladly update or cancel it. Once it has shipped, you can use our 90-day return policy.
Mix and match any styles: 10% off when you buy 2 items, 15% off 3 items and 20% off 4 or more. The saving is applied automatically in your bag and at checkout — no code needed.
Yes. Standard shipping is free on every order to addresses in the United States, with no minimum spend.
Orders are prepared within 1–3 business days and then take 3–5 business days in transit. Most orders arrive within 4–8 business days of purchase.
Our pieces are designed in Louisville, Kentucky and ship from our North American warehouse, so there are no import fees or customs charges for U.S. orders.
As soon as your order ships, we’ll email you a tracking link. Please allow 24–48 hours for tracking information to appear.
At the moment we ship to addresses within the United States only. We hope to welcome customers in more countries soon.
You can return unworn, unwashed items with their original tags within 90 days of delivery for a refund or exchange.
Email contact@bardwellrye.com with your order number and the item(s) you’d like to return. We’ll reply with your return authorization and a printable return label with simple instructions.
Return shipping is paid by the customer — the cost of the prepaid label we email you is deducted from your refund. If your item arrived damaged, defective or isn’t what you ordered, the return is on us.
We process refunds within 5 business days of receiving your return. The refund goes back to your original payment method; depending on your bank it can take a few additional days to appear.
Of course. Email us with your order number and the size or color you’d like, and we’ll help you arrange the exchange, subject to availability.
Tap Find my size next to the size options on any product page. Enter your height, weight and a few fit preferences and you’ll get a personal size recommendation in seconds — you can even add it straight to your bag.
Most styles follow standard U.S. sizing (S–3XL for clothing, U.S. sizes for shoes). Relaxed or oversized fits are noted in the product description. If you’re between sizes, we recommend sizing up for coats and knitwear you’ll layer.
Yes — email contact@bardwellrye.com with your height, weight and usual size, plus the item you’re looking at. Our team replies within a few hours, Monday to Saturday.
Always follow the care label first. As a rule, hand wash knits in cold water and dry them flat; brush wool coats after wear and spot clean or dry clean as needed. Store knits folded and coats on a wide hanger to keep their shape.
We work hard to show every color accurately, including product photos for each color option. Small variations can occur depending on your screen settings.
Many of our pieces are produced in limited seasonal runs. Sign up for The Bardwell Letter in the footer to hear first when popular styles are restocked.
